FAQ & RETURNS
Damaged or Defective Items
If your order has a printing mistake or a quality problem, we can offer a replacement or a full refund.
You have 30 days after receiving your order to report a problem.
Please email us at support@thesectorzero.com and include:
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Your order number
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Clear photos of the problem
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A photo showing the item clearly
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A photo where the defect and neck tag can be seen
For the clearest photos, place the item on a flat surface in good lighting.
Wrong Size
Our products are made after you place your order. Because of this, we do not accept returns or exchanges for the wrong size.
Please check the size guide before placing your order.
Order Changes or Cancellations
You can change or cancel your order using the link in your order confirmation email.
This must be done before production starts.
Once your order is being made, we cannot change or cancel it.
Refunds
Refunds are only available for approved quality or production problems.
Once your refund is approved, the time it takes to reach your account depends on your payment provider or bank.
Tips and donations made during checkout are non-refundable.
Payment & Customs
We accept the payment methods shown at checkout.
For orders outside the country where the order is being fulfilled, you may have to pay customs fees, import taxes, or other local charges.
These fees are the customer's responsibility.
Shipping & Order Support
We work with Fourthwall to process and ship your orders.
If you have a question about your order or delivery, contact us at:
We will do our best to help you.
Thank you for choosing The Sector Zero.